Italian law firms having a system certification according to ISO 9001:2015, are about seventy, less than one per thousand!
Among the first pioneers of certification in the legal field we find BSVA – Studio Legale Associato, a firm that provides assistance to its clients both Italian and foreign companies, as well as individuals. The firm is specialised in corporate, civil, generational change transactions and other commercial topics.
«The adoption of a quality management system – states Francesco Senaldi, the managing partner of the Firm – has always been identified by BSVA as a fundamental tool supporting a tidy growth. Thanks to a qualified advisor, in 2008 we started a management process aimed at creating an internal organizational model: we understood that conforming behaviour of all the “actors” of the firm – as partners, associates, trainees and staff – to uniform procedures and models, would have benefited the efficiency of structure and the effectiveness of the professional activity itself. The approach was particularly rewarding and, probably, positive results achieved were extended by the particular structure of our firm, characterized by a small but extremely specialized team and by a strict respect for the professional skills of each of us. Since 2008, we have not stopped to place the “organizational quality” at the heart of our mission in terms of continuative improvement, a commitment towards ourselves and clients that has allowed us to obtain in 2010, by TÜV Sud, the certification of conformity to EN ISO 9001, then renewed until today».
«Risk analysis, control, internal communication to client and stakeholders, implementation of the appropriate corrective actions, training, planning of goals and their periodic review in relation to the results achieved – continues Avv. Senaldi – are now familiar concepts to each member of BSVA. Not only the Firm benefit from such above, also and in particularly clients, for whom the adoption of uniform quality procedures for the performance of the requested service, constitutes a guarantee of transparency, efficiency and professionalism, which are basic requirements, together with the competence, for a solid and serious relationship with the lawyer. In the relationship with the most careful and structured clients, ISO certification has represented and represent a particularly appreciated and recognized element».
The professional mandate provided by a client to BSVA – from classification to economic quotation, from the fulfilment of the formalities ruled by professional law, privacy law and anti-money laundering, to the appointment of the most suitable lawyer in terms of training and experience, from the registration of the necessary information to time management – guarantees to be subject to a planning, verifying and control processes, which ensure the best possible performance of activities.